Scentistry
Returns
We want your candle to arrive safely. Please check the parcel when it reaches you.
Damaged or wrong item
If a candle arrives broken, leaking, or is not what you ordered, email scentistryc@gmail.com within 48 hours of delivery. Include your order number and a few clear photos of the parcel and the product. We will arrange a replacement or a refund when the mistake is on us.
Change of mind
Because candles are handmade and meant to be burned, we cannot take back opened or used candles. Unopened items in original condition may be discussed case by case — write to us before sending anything back.
Refunds
If we refund, it goes back to the same bank account used for the transfer. That refund covers the candles only. The courier charge is paid to Koombiyo on delivery, not to us, so it is not part of a Scentistry refund.